Growing nonprofit support line / small business sales team
Standing up a customer contact center
- The challenge
- Missed calls, no way to route or track inquiries, unprofessional setup.
- What we did
- Deployed a cloud contact center with smart call routing, auto-attendant, and reporting; trained staff.
- The result
- Responded to 100% of calls, cut wait times by 60%.
Placeholder metric
Business CommunicationsConnectivity
Lean small business / workforce program
Deploying AI tools to handle routine questions
- The challenge
- Team overwhelmed by repetitive questions; slow response times.
- What we did
- Implemented an AI chatbot and workflow automation integrated with existing tools; added an analytics dashboard.
- The result
- Automated 70% of common inquiries, freeing 15 staff hours per week.
Placeholder metric
AI & AutomationManaged IT
Established organization on aging on-site servers
Migrating a business to secure cloud systems
- The challenge
- Failing hardware, no reliable backups, security concerns, remote-work needs.
- What we did
- Migrated files and software to a secure cloud platform, set up automated backup and disaster recovery, added cybersecurity protections and staff training.
- The result
- Zero downtime migration, 30% lower IT costs, full remote access.
Placeholder metric
Cloud ComputingCybersecurityManaged IT